Tracking FAQs

Tracking FAQs

Quick answers to common AFROX Express tracking questions.

If I do not have my tracking number, is it still possible to track my shipment?

Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper’s reference number, you can use our online Shipper’s Reference Tracking service.Target Content.

When I attempted to track my AFROX shipment, I received an invalid waybill error message. Why?

There could be various reasons. The AFROX Express Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.

I have tracked a shipment and been told to contact AFROX. Why is this?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

The Pickup and Delivery destinations shown on the AFROX Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

As an account customer with AFROX, is there a Tracking solution I can use to receive an overview of all shipments on my account?

Yes, AFROX has a web-based shipment visibility and event notification tool specifically designed to improve tracking for AFROX Express account holders. Please refer to www.afroxexpress.com to commence your tracking

The tracking results I receive sometimes state “Sign up for notifications for this shipment.” What does that mean?

For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.